Privacy Policy

Discoverroute respects the privacy of clients, website visitors, suppliers, and partners. This Privacy Policy describes how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By interacting with our website or engaging our services, you acknowledge that you have read this Policy and understand how your personal information may be managed.

Information we collect may include identification details (such as name and contact information), project preferences, addresses for site visits, payment references, communication records, and analytics derived from website interactions. We collect information directly when you contact us, request materials, subscribe to communications, or participate in consultations. We may also receive information from publicly available sources, professional referrers, or service providers that assist us with operations, provided such collection is permitted by law.

We use personal information to respond to enquiries, provide design guidance, manage appointments, process administrative tasks, improve our website, personalize communications, and meet legal or regulatory obligations. With your consent where required, we may send updates regarding design resources, events, or service changes. You may opt out of direct marketing at any time using the unsubscribe mechanism within communications or by contacting us via the details below.

We disclose personal information to trusted third parties that support our activities, including information technology services, payment platforms, professional advisers, delivery providers, and contractors engaged for project work. Disclosures are limited to what is reasonably necessary, and recipients are expected to handle information under appropriate confidentiality and security measures. Where cross-border disclosure is relevant, we take reasonable steps to ensure comparable standards of protection in the destination jurisdiction or rely on a permitted lawful basis.

We maintain safeguards designed to protect personal information from misuse, interference, loss, and unauthorised access, alteration, or disclosure. Measures may include access controls, encryption in transit where practicable, secure credentials, audit logs, and staff training. While security practices aim to reduce risks, you should also take care with transmissions over the internet and keep your account details confidential if you use any login-based features we may provide from time to time.

Our website may use cookies and similar technologies to support essential functions, enhance user experience, and assist with analytics. Cookies help remember preferences, measure performance, and understand aggregated usage patterns. You can adjust browser settings to manage cookies, though certain features may operate with reduced convenience. For further details, please refer to the notices presented within our cookie banner and related settings where available.

You may request access to the personal information we hold about you and seek correction if the information is inaccurate, out of date, incomplete, irrelevant, or misleading. We will respond within a reasonable period and outline any applicable steps for verification. In certain circumstances permitted by the APPs, access may be limited, and we will provide reasons and available alternatives where feasible.

Our services are intended for adults and household decision-makers. If you believe a minor’s personal information has been provided to us without appropriate permission, please contact us so we can assess and address the situation in line with applicable requirements.

We retain personal information for periods needed to fulfill the purposes described in this Policy or as required by law, then take reasonable steps to de-identify or securely destroy records. Retention timelines vary depending on contractual, regulatory, and operational needs, including warranty and taxation obligations.

If you have questions, wish to exercise privacy rights, or would like to make a complaint, please contact: Privacy Officer, Discoverroute Pty Ltd, Level 3, 88 Pitt Street, Sydney NSW 2000, Australia; Email: Discoverroute@outlook.com; Phone: +61473829561. We aim to acknowledge enquiries promptly and will provide guidance on resolution pathways, including escalation options such as the Office of the Australian Information Commissioner (OAIC) where appropriate.

We may update this Policy to reflect operational, legal, or technological changes. Updates will be posted on this page with the effective date adjusted accordingly. Continued use of our website or services following publication of changes indicates that you have reviewed the revised terms.